Jan Bosch
Few things are more satisfying than putting your hands on a new product that you plan to use for the foreseeable future. Whether it’s your new mobile phone, a computer, a smart TV or a car, the fact is that we’re physical beings in a physical world and we like physical things. Rationally, we may … Read more
As human beings, we all have an innate need for security and safety. Much of the design of modern society is driven by this. We lock up criminals, especially violent ones, punish reckless behavior that might hurt others, design our environment to minimize our risk of getting hurt and enforce rules and regulations on products … Read more
During the last months, several companies connected with me to help them with their product development process. Typically, these are embedded-systems companies with strong stage gate processes dictated by the challenges associated with mechanics and electronics. Their challenges are typically associated with procurement and manufacturing. The reason that these companies reach out is the increasing … Read more
Having worked on the digitalization topic for the last decade or more, with dozens of companies and in a variety of capacities, ranging from researcher to consultant, I keep being amazed at the multi-dimensional, highly interconnected nature of the challenge as well as the lack of understanding and the confusion around the topic. Of course, … Read more
There’s a beautiful saying in American English: build it and they will come. The idea is that simply building something and making it available will cause customers to beat a path to your door. To throw their money at you simply to get access to the amazing thing you created. Of course, we know that … Read more
Many of the companies I work with aspire to build an ecosystem around their product portfolio. The idea of having others complement your offering and increasing its stickiness while taking a cut of the revenue generated by these complementors is, of course, incredibly appealing. As with most things in life, if something sounds too good … Read more
There’s little doubt in anyone’s mind, I hope, that automation lies at the heart of all the progress in human well-being and economic development. It started with outsourcing physical labor to machines, initially through watermills and windmills and later through the use of internal combustion engines and electric motors. Later on, also “white collar” work … Read more
Automation is central for companies that are digitalizing, and new technologies, including natural language processing and image recognition as well as robotic process automation, allow us to automate processes that were impossible or prohibitively expensive to automate earlier. Although I’m a strong proponent of automating everything repetitive, there’s a “dirty little secret” around automation that … Read more
As I walk around in numerous companies, one of the things that never ceases to amaze me is the number of people living out their lives in pretty poor jobs. Repetitive jobs, where they have lots of responsibility but little authority and where company processes, guidelines and rules dictate the way the work is to … Read more
As humans, we tend to avoid situations where we experience pain or discomfort. Consequently, many organizations tend to decrease the frequency at which ‘hard’ things are done. And rather than fixing the root causes of the pain and discomfort, often there’s a desire to increase the amount of formalized process around the action that needs … Read more
