Platform lesson #8: Instrument your platform for data-driven decisions

William Edwards Demming, the American who helped Japan rebuild itself after World War II, famously said: “In God we trust; all others must bring data.” This is still a lesson most companies haven’t fully incorporated. Once a platform gets a certain amount of traction, the opportunity to make data-driven decisions presents itself. This is incredibly … Read more

Outdated belief #6: The data is owned by the customer and we can’t monetize it

Digitalization is concerned with the three key enabling digital technologies software, data and artificial intelligence. These build on each other as it typically is software that generates the data from systems in the field and it’s this data (preferably labeled) that forms the basis for machine learning and deep learning. The software-intensive systems industry, as … Read more

Continuous dialog

During the Christmas break, I read several books including “Sense & respond” by Jeff Gothelf and Josh Seiden. The authors frame the difference between traditional and digital companies in terms of the absence or presence, respectively, of a continuous dialog with the market and the customers. Of course, traditional companies interact with the market and … Read more

So much data, so little value

Recently, in a discussion with a company about becoming data-driven, I ran into the same challenge as many times before: the company claims to gather so much data, but the amount of value generated from that data is very small. It makes one wonder what underlies these patterns of, apparently, enormous amounts of data being … Read more