In reinforcement learning (a field within AI), algorithms need to learn about an unexplored space. These algorithms need to balance exploration (learning about new options and possibilities) with exploitation (using the acquired knowledge to generate a good outcome). The general rule of thumb is that the less is known about the problem domain, the more … Read moreThe game plan for 2020
Peter Drucker famously said that the purpose of a business is to create a customer and a customer is defined as someone who pays for the products and services the company offers. This perspective seems to be shared by many in business: as long as revenue and profits are generated, there’s no reason to bother … Read moreWhy care about purpose in business?
Over the last weeks, I’ve been to three different conferences where I heard presentations that were variations on a common theme: if we would just add more structure and more process to the topic at hand, if we would only introduce more steps, more checkpoints, involve more people, and so on, then all the problems … Read moreMore process doesn’t help
This week, I gave a talk at a company that’s starting with data-driven practices and A/B experimentation specifically. My talk was concerned with the enablers required for this, such as continuous deployment (or DevOps), the specific ways in which organizations can apply data-driven practices and A/B testing and the importance of value modeling so that … Read moreSo, you’re an expert?
The effects of digitalization and other technological shifts cause companies to realize they need to change. This often leads to significant discussions in the organization as there typically are several alternatives being considered by different people. These might include topics such as business models, product implications, partnerships with suppliers and technology providers. Agreeing on the … Read moreWhen you don’t know, run experiments
Before digitalization became a thing, the industry was divided into two types of businesses: those that sell products and those that provide services. Those that sell products have a transactional relationship with their customers, mostly consisting of selling one of their products. The service businesses tend to have a more continuous relationship with their customers … Read moreWhy you’re a product + service business
Last week, I wrote about the different types of use for data that we have available. That led to discussions with various people and I realized that there’s a problem around data that’s very typical in companies that have their roots in embedded systems or mechanical engineering: it’s actually unclear who owns the data from … Read moreGet your data out of the gray zone
This week, I spent two days in systems engineering workshops. Systems engineers are concerned with designing products and solutions including mechanical, electronic and software components. Systems engineers and architects address all requirements of a system, including regulatory constraints, such as functional safety, customer-facing functionality, such as the features that the customer uses on a daily … Read moreWho manages your system architecture?
For decades now, I’ve been in workshops with a number of companies that seek to change some aspect of their business. Reflecting on the more recent workshops, however, made me recognize patterns that seem to reappear frequently or typically. As we all know, change is hard. For individuals and even more so for organizations. However, … Read moreDon’t start from where you are
During the last few weeks, I’ve worked with several companies and identified a pattern that, in hindsight, I have seen many times before: a team gets stuck midway a change process and refuses to let go of the old ways while adopting new ways of working. In that way, the organization gets the worst of … Read moreThe worst of both worlds