Make happy customers

Last week, I gave a presentation to a company that’s in the midst of a strategy revamp. I always admire leadership teams that take on the incredibly difficult challenge of taking a step back and reviewing how the organization is operating right now and what change in direction is required to achieve future success. As … Read more

Continuous dialog

During the Christmas break, I read several books including “Sense & respond” by Jeff Gothelf and Josh Seiden. The authors frame the difference between traditional and digital companies in terms of the absence or presence, respectively, of a continuous dialog with the market and the customers. Of course, traditional companies interact with the market and … Read more

Business strategy and technology strategy

Many years ago, together with a few colleagues, I wrote a paper on the BAPO model. The BAPO model says that business and business strategy should drive architecture and technology choices (A). These should, in turn, drive process, ways of working and tooling choices (P). Finally, these should be used to define an organization that … Read more

Ecosystem repositioning

In many industries, there’s an implied, often underspecified, architecture of how the different stakeholders in the ecosystem interface with each other. By defining their mutual interfaces, it allows for better alignment. For the typical interactions within the ecosystem, this is very helpful as the different parties have predefined expectations about one another, and transactions and … Read more