Why you don’t define desired outcome

During multiple meetings this week (online, obviously), the same challenge came up: companies and their customers are extremely poor at precisely defining what the desired outcome is that they’re looking to accomplish. At first blush, every person that I meet claims to know exactly what he or she is looking to achieve, but when push … Read more

This is not the end

All of Europe, as well as the rest of the world, is in the throes of the Corona virus and some people I meet are comparing it to the start of one of those apocalyptic movies where the world is going to hell in a hand basket. Of course, nobody can ignore the human suffering … Read more

Combining innovation and operation

One of the well-known struggles of every company I work with is to combine innovation with efficiency-oriented operations. This is the classic problem of ambidexterity: the company needs to deliver on today’s revenue and margins while securing its future. The problem is not that companies aren’t aware of the challenge but that they lack the … Read more