Before digitalization became a thing, the industry was divided into two types of businesses: those that sell products and those that provide services. Those that sell products have a transactional relationship with their customers, mostly consisting of selling one of their products. The service businesses tend to have a more continuous relationship with their customers … Read moreWhy you’re a product + service business
If you’ve been reading my posts, you know that I feel data is one of the key ingredients of a successful digital transformation. It’s not just about adding software to your products or putting DevOps in place. It is as much about collecting, analyzing and storing data and using this data to improve a variety … Read moreWhat use is your data?
One of the sayings that almost everyone in business has taken to heart is “data is the new oil” by Clive Humby. There are constant discussions about data ownership between end customers and product providers, as well as between OEMs and their suppliers. The first start-ups are now trying to advise companies on how to … Read moreHow clean is your data?
With data- and AI-driven development taking over the world, it may easily seem that the cloud is the place where everything happens. This is where the data is stored and analyzed, where the machine- and deep-learning models run and where all the value resides. The perspective of people living in this world is that all … Read moreLiving on the edge
One of the things that keep surprising me over and over again is how much effort companies spend on processing, cleaning, converting and preparing data. For the companies that I work with, the data science teams easily spend 90-95 percent of their time just preparing data for use in machine learning/deep learning deployments. This is … Read moreDataOps: the key to operational AI
Virtually any company that I work with is exploring its data sets and business processes to identify opportunities for productivity improvements, higher accuracy or lower cost. The constant question that these companies struggle with is how can artificial intelligence, and specifically machine learning (ML) and deep learning (DL), support existing processes and ways of working. … Read moreIt’s not what AI can do for you
In earlier posts (such as here), I have discussed different approaches to software development and one of the key models for this is the HoliDev model where we combine requirements driven development, outcome-driven development (e.g. A/B testing) and AI-driven development. In the figure below, the HoliDev model is shown graphically. It may easily seem that … Read moreHow to develop software
As I’m spending an increasing amount of time in the AI field with a variety of companies, I’ve noticed an interesting misconception in the ML/DL space. Many have a tendency to focus on data sets, experimenting with different models using a specific set of data and, finally, deploying a model in a specific context. This … Read moreAI is not about data sets
Having spent quite a bit of this summer thinking about machine learning and artificial intelligence, it seems to me that there’s a very important transformation ongoing from a focus on the qualitative to a focus on the quantitative. The moment we start with A/B testing, deploying multi-armed bandits or training machine learning models, the very … Read moreQuantify yourself
During the summer, I spent a week at a summer school on deep learning (DL). There were several reasons to attend, but one was to simply learn more about this trending topic. In many ways, it was a wonderful, though humbling, experience as the field is progressing at a rate that’s simply phenomenal. There are … Read moreAI: the fabric of computing