Jan Bosch
The baseball player, Yogi Berra, famously said “Prediction is hard. Especially about the future.” That is of course entirely correct. Who of us predicted the COVID pandemic or the way the stock market tanked in 2022? Of course, there are always doomsayers who continuously predict these things, but they are right in the way a … Read more
There’s a beautiful saying in American English: build it and they will come. The idea is that simply building something and making it available will cause customers to beat a path to your door. To throw their money at you simply to get access to the amazing thing you created. Of course, we know that … Read more
Many of the companies I work with aspire to build an ecosystem around their product portfolio. The idea of having others complement your offering and increasing its stickiness while taking a cut of the revenue generated by these complementors is, of course, incredibly appealing. As with most things in life, if something sounds too good … Read more
Western civilization is built on the notion of the sovereign individual: each person is unique with his or her rights, responsibilities, dreams and fears standing separate from others. Buddhist dogma takes the exact opposite perspective: the notion of self is an illusion and the goal of meditation and other religious practices is to free yourself … Read more
After decades in the industry, I have yet to meet the first company that doesn’t claim they’re customer centric. There remains a widely held belief that if we focus all our energy on the customer and build what the customer tells us to build, we’re going to continue to be successful. Still, the quote from … Read more
Traditional business ecosystems were quite static. Partners stayed partners, competitors stayed competitors and your customers were the same as who they were yesterday. In a digital world, however, business ecosystems are in continuous flux. Your supplier becomes your competitor. You become your customer’s competitor. You partner with companies that you never heard of a month … Read more
The traditional way of organizing companies was in functional departments where people with the same skillset and education could focus on specific challenges, solve these and then hand over the result to the department that would integrate all the parts from all the functions into one working system. The perceived advantage was that each expert … Read more
Last week, we had a workshop with the Software Center companies on new business models and their coexistence with traditional models. The overall trend is that all companies are looking to transition from traditional, transactional business models to more continuous ones. The challenge is that the more continuous you aim for your business to be, … Read more
In many industries, there’s an implied, often underspecified, architecture of how the different stakeholders in the ecosystem interface with each other. By defining their mutual interfaces, it allows for better alignment. For the typical interactions within the ecosystem, this is very helpful as the different parties have predefined expectations about one another, and transactions and … Read more
Recently, when interviewing (for our research) someone at a company in the food space, I learned something that I hadn’t realized: these days, cheese is a by-product. For thousands of years, farmers milked cows and then, as a way to preserve the milk, they made cheese out of it. And that cheese, or at least … Read more
