The AI-driven company: automation 2.0

In the second stage, which we refer to as “automation 2.0,” business process owners seek to use AI to automate individual steps in their process that they couldn’t automate with traditional approaches. Often, it means that some level of pattern matching and human-interpretable generation is required that couldn’t be achieved with traditional means. Examples mentioned … Read more

The AI-driven company: challenges

Both the proponents and questioning antagonists around artificial intelligence are expounding on the outrageous capabilities of modern AI solutions such as LLMs, foundation models and agentic AI. And yet, when interviewing key business leaders and observing the companies I work with, I must say that the adoption of AI is slow going and far from … Read more

The AI-driven company: introduction

With new breakthrough models being announced all the time and hundreds of billions invested, the hype around artificial intelligence seems to keep going much longer than any other major technology I’ve experienced in my lifetime. The promise (and to some extent the threat) of AI is that it will provide new levels of automation and … Read more

Techno-optimism: robotics and automation

One of the most interesting learnings from recent years is that it turns out that what we call “white-collar jobs” proved to be much easier to automate with AI than so-called “blue-collar jobs.” White-collar jobs require that thing that we think makes us so special as humans, intelligence, and most of the tasks involved are … Read more