So, you’re an expert?

This week, I gave a talk at a company that’s starting with data-driven practices and A/B experimentation specifically. My talk was concerned with the enablers required for this, such as continuous deployment (or DevOps), the specific ways in which organizations can apply data-driven practices and A/B testing and the importance of value modeling so that … Read moreSo, you’re an expert?

When you don’t know, run experiments

The effects of digitalization and other technological shifts cause companies to realize they need to change. This often leads to significant discussions in the organization as there typically are several alternatives being considered by different people. These might include topics such as business models, product implications, partnerships with suppliers and technology providers. Agreeing on the … Read moreWhen you don’t know, run experiments

Why you’re a product + service business

Before digitalization became a thing, the industry was divided into two types of businesses: those that sell products and those that provide services. Those that sell products have a transactional relationship with their customers, mostly consisting of selling one of their products. The service businesses tend to have a more continuous relationship with their customers … Read moreWhy you’re a product + service business

Get your data out of the gray zone

Last week, I wrote about the different types of use for data that we have available. That led to discussions with various people and I realized that there’s a problem around data that’s very typical in companies that have their roots in embedded systems or mechanical engineering: it’s actually unclear who owns the data from … Read moreGet your data out of the gray zone

Who manages your system architecture?

This week, I spent two days in systems engineering workshops. Systems engineers are concerned with designing products and solutions including mechanical, electronic and software components. Systems engineers and architects address all requirements of a system, including regulatory constraints, such as functional safety, customer-facing functionality, such as the features that the customer uses on a daily … Read moreWho manages your system architecture?

Don’t start from where you are

For decades now, I’ve been in workshops with a number of companies that seek to change some aspect of their business. Reflecting on the more recent workshops, however, made me recognize patterns that seem to reappear frequently or typically. As we all know, change is hard. For individuals and even more so for organizations. However, … Read moreDon’t start from where you are

Quantify yourself

Having spent quite a bit of this summer thinking about machine learning and artificial intelligence, it seems to me that there’s a very important transformation ongoing from a focus on the qualitative to a focus on the quantitative. The moment we start with A/B testing, deploying multi-armed bandits or training machine learning models, the very … Read moreQuantify yourself