Platform lesson #9: Be careful to open up to third parties

Every platform company I’ve worked with would love to open up their platform to third parties and get ‘free’ functionality extensions. Especially the idea of a multi-sided platform where different parties exchange value with each other and you collect a nice slice of each transaction comes across as a highly desirable state of being where … Read more

Platform lesson #7: Constantly optimize commodity for TCO

In earlier posts, I’ve introduced the Three Layer Product Model (3LPM). Similar to all other software, platforms have three layers of functionality: innovative and experimental, differentiating and commodity. Functionality typically starts as innovative and, when it resonates with customers, becomes differentiating. The differentiating functionality drives sales and market share, causing competitors to develop similar functionality … Read more

Platform lesson #6: Control platform variability

Software platforms by their very nature support multiple products. Typically, these products are used in different contexts and configurations. As a consequence, the platform has to offer variation points that allow each product and customer to use the platform in the way that best suits their purposes. Each variation point then has two or more … Read more

Platform lesson #5: Distinguish customer-unique and customer-first functionality

The idea behind platforms is to share functionality between different products and make it available to as many customers as efficiently and quickly as possible. This is one driver for continuously incorporating new features into the platform. Incorporating new features can be done using a product-first approach or a platform-first approach. In the product-first approach, … Read more

Platform lesson #1: Platforms should focus on speed, not efficiency

Traditional thinking is that platforms are about efficiency through reuse. Product teams get a bunch of functionality for free from the platform and only have to build the remaining product-specific functionality. The interesting thing about software reuse is that it’s been extremely successful at the inter-company level. The amount of software that’s being reused through … Read more

Entrepreneur lesson #6: Inbound sales is an illusion

Everyone dreams of a situation where, rather than pound the pavement and press the flesh, customers just show up at your doorstep and demand to give you money in return for whatever you’re offering. These situations do happen in companies that have hit the tornado and are experiencing rapid growth. Unfortunately, many startup founders I … Read more