Jan Bosch
In the first two steps of our maturity model, we’ve discussed the individual use of AI and the AI-driven automation of individual process steps. It’s in the third step, which we’ve dubbed “local AI-first,” where things become more disruptive. Here, rather than applying AI as a bolt-on automation tool, we adopt a zero-based design approach, … Read more
In the second stage, which we refer to as “automation 2.0,” business process owners seek to use AI to automate individual steps in their process that they couldn’t automate with traditional approaches. Often, it means that some level of pattern matching and human-interpretable generation is required that couldn’t be achieved with traditional means. Examples mentioned … Read more
As companies start to explore what AI and especially LLMs and agentic AI can do for them, the first step is what we refer to as “playtime.” The term may sound a little unserious, but the idea is that the focus is on individuals starting to use AI for personal productivity. This means that the … Read more
After discussing the challenges that companies seeking to become AI-driven experience, the aim for the second part of this series is to explore how companies evolve through the stages of transitioning from operating traditionally to becoming fully AI-driven. The best way to present our findings is in the form of maturity models, where we identify … Read more
One of the key challenges that the companies that I work with struggle with is the burden of regulatory compliance. Especially in Europe, there are numerous rules, acts and regulations to follow. One company in the automotive industry claims that they need to follow somewhere between 250 and 300 of these to sell their products … Read more
